ixbet Privacy Policy — How We Protect Your Data

ixbet operates the online gaming platform available at ixbet.plus. This Privacy Policy applies to all products and services offered through that platform, including casino games, slot games, live dealer tables, sports betting markets, bingo, crash games and any promotional activities associated with your player account.

When this policy refers to "ixbet", "we", "us" or "our", it means the operator of the ixbet.plus platform. When it refers to "you" or "your", it means any individual who visits the ixbet website, creates a player account or interacts with our platform in any capacity.

ixbet is committed to handling your personal data responsibly. This policy has been written to be clear and straightforward. We want you to understand what happens with your information before you share it with us — not after.

We collect different categories of personal data depending on how you interact with the ixbet platform. The table below summarises the main categories:

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data or biometric identifiers unless specifically required for identity verification by our compliance obligations, in which case you will be informed in advance.

ixbet collects your personal data through the following means:

• Direct submission: When you register an account, complete identity verification, make a deposit, request a withdrawal or contact our support team, you provide data directly to us.
• Automated collection: When you browse ixbet.plus, our servers and analytics tools automatically collect technical data such as your IP address, browser type, device model and session activity. This happens whether or not you are logged in.
• Cookies and similar technologies: Cookies and local storage allow us to maintain your login session, remember your preferences and understand how players navigate the platform. See Section 8 for full details.
• Third-party verification providers: When you submit identity documents for verification, our identity verification partner processes those documents and returns a verification result to us. The document images themselves are handled by the third-party provider under their own security protocols.
• Payment processors: When you deposit or withdraw PKR, our payment processing partners (JazzCash, Easypaisa, Raast, bank transfer services) may share transaction confirmation data with us so we can credit or debit your ixbet account accurately.

We do not purchase personal data from data brokers or social media platforms, and we do not source personal data from public records for the purpose of building marketing lists.

Every piece of data ixbet collects has a specific, legitimate purpose. We do not collect information speculatively or "just in case." The main purposes for which we use your personal data are:

• Account management: To create, maintain and secure your player account, including verifying your identity and age (18+).
• Payment processing: To process PKR deposits and withdrawals accurately and to reconcile your account balance.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, collusion and account takeover attempts. This includes analysing your session behaviour, transaction patterns and device fingerprints.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, to enforce deposit limits you have set, and to process self-exclusion requests promptly.
• Customer support: To respond to your queries, process complaints and resolve disputes. Support conversations are logged so we can follow up accurately and consistently.
• Platform improvement: To understand how players use ixbet so we can improve game selection, site navigation and promotional offers. This analysis is carried out on aggregated or anonymised data wherever possible.
• Marketing communications: To send you promotional offers, bonus notifications and platform updates — but only if you have opted in to receive them. You can opt out at any time without any effect on your account or access.
• Legal compliance: To comply with our internal policies and any applicable obligations regarding record-keeping, anti-money laundering checks and player protection standards.

ixbet does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum data required to process your PKR transactions — typically your account reference and transaction amount.
• Identity verification providers: When you submit documents for account verification, those documents are processed by our verification partner operating under strict data security standards.
• Game software providers: Our game studios receive a session token and your account reference to launch game sessions. They do not receive your full name, CNIC or payment details.
• Fraud and risk services: We use third-party risk analysis tools that process your technical data (IP, device, session pattern) to flag suspicious activity. These services operate under data processing agreements with ixbet.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics services to help us understand platform performance. No personally identifiable data is included in these reports.
• Legal obligations: If we are required to disclose information in response to a lawful request from a competent authority, we will comply to the extent required by that obligation. We will notify you of such disclosure where we are legally permitted to do so.

All third parties with whom ixbet shares personal data are required to handle it securely, use it only for the stated purpose and not disclose it further without our authorisation. We conduct due diligence on our service providers before onboarding them.

Because ixbet processes real-money transactions in Pakistani Rupees, financial data is among the most sensitive categories of information we handle. We apply the following specific protections to your payment data:

• All deposit and withdrawal transactions are processed over TLS-encrypted connections. Payment data is never transmitted in plain text.
• Full payment account numbers (JazzCash, Easypaisa, bank account numbers) are not stored in our primary database. Only a masked reference or tokenised identifier is retained for reconciliation purposes.
• Transaction records in PKR are retained for a period consistent with our internal financial record-keeping policy. These records are used for dispute resolution, withdrawal reconciliation and fraud analysis.
• ixbet staff who have access to financial records are limited in number, operate under strict internal access controls and are bound by confidentiality obligations.
• We do not store card CVV codes or full card numbers. Card payment data is tokenised at the point of entry by our payment gateway partner.

ixbet retains your personal data for as long as your account is active and for a defined period afterwards. Retention periods vary by data category:

• Account and identity data: Retained for the lifetime of your account plus a period after closure to allow for dispute resolution, fraud investigations and compliance record-keeping.
• Transaction records: Financial transaction data in PKR is retained for a minimum period in line with standard financial record-keeping practices, typically no shorter than five years from the date of the transaction.
• Support communications: Customer support chat logs and email records are retained for up to three years to support dispute resolution and quality assurance.
• Technical and session data: IP logs and session data are retained for a shorter period, typically up to 12 months, unless required for an ongoing investigation.
• Marketing preferences: Opt-in and opt-out records are retained for as long as they are relevant to your account status.

When data is no longer required for any active purpose and its retention period has expired, it is securely deleted or anonymised so it can no longer be attributed to you. You may request early deletion of your data at any time — see Section 10 for your rights.

ixbet uses cookies and similar browser storage technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language and display preferences, and protect against cross-site request forgery. You cannot opt out of essential cookies without also disabling your ability to use the platform.
• Analytics cookies: We use first-party analytics to understand how players navigate ixbet — which pages are visited most, where players drop off and how long sessions last. This data is aggregated and used solely to improve the platform.
• Preference cookies: These remember your settings such as game display options, notification preferences and responsible gaming reminders you have configured.

ixbet does not use third-party advertising cookies, tracking pixels from ad networks or cross-site behavioural targeting technologies. You will not be tracked across other websites by ixbet cookies.

You can manage cookies through your browser settings. Most browsers allow you to view, block or delete cookies. Please note that blocking essential cookies will prevent you from logging in or using core platform features.

Protecting the security of your personal data is a top priority at ixbet. We implement technical and organisational measures designed to prevent unauthorised access, accidental loss, destruction or disclosure of your data. These measures include:

• TLS encryption on all data transmitted between your browser or device and our servers.
• Encrypted storage of sensitive data fields, including identity document references and financial data.
• Role-based access controls that restrict staff access to personal data on a strict need-to-know basis.
• Regular internal security reviews and vulnerability assessments of our platform infrastructure.
• Two-factor authentication available for player accounts to add an additional layer of login security.
• Automated monitoring systems that flag unusual account activity — such as logins from new devices or locations — for review.

No system is completely impenetrable, and ixbet cannot guarantee absolute security. However, we commit to notifying affected players promptly in the event of a data breach that poses a material risk to your rights, and to taking immediate steps to contain and investigate any security incident.

You play an important role in your own account security. Use a strong, unique password for your ixbet account, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

As an ixbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

• Right of access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to rectification: If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it.
• Right to erasure: You can ask us to delete your personal data. We will do so where there is no overriding legal or legitimate reason to retain it. Note that certain financial records must be retained for a minimum period as described in Section 7.
• Right to restrict processing: You can ask us to pause the processing of your data — for example while you dispute its accuracy — without requiring full deletion.
• Right to data portability: You can request your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You can object to processing based on our legitimate interests — for example, you can opt out of marketing communications at any time with no effect on your account.
• Right to withdraw consent: Where we rely on your consent to process data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

ixbet is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit or participate in any game or betting activity on ixbet.plus. We do not knowingly collect personal data from individuals under the age of 18.

We operate age verification checks as part of our registration and account verification process. Any account found to belong to a player under 18 will be closed immediately, and the data collected in connection with that account will be handled in accordance with our obligations.

If you are a parent or guardian and you believe your child has created an ixbet account, please contact our support team immediately. We will investigate the matter promptly and close the account if the player is found to be underage.

ixbet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When we make a material change — one that significantly affects how your data is used or your rights in relation to it — we will update the "Last Updated" date at the top of this page and make reasonable efforts to notify registered players via on-site notification or email.

For minor changes — such as clarifications, corrections of typographical errors or updates to contact information — we will update the policy without a specific notification. We encourage you to review this page periodically, particularly before making a new deposit or engaging with a new platform feature.

Continued use of the ixbet platform after a policy update is published constitutes your acceptance of the revised terms. If you disagree with any update, you may request account closure at any time and any verified balance will be returned to your registered payment method after standard processing checks.

If you have any questions about this Privacy Policy, want to understand how your data is being used or wish to exercise any of your data rights, please reach out to our support team. We are available around the clock.

When contacting us about a data rights request, please include your registered mobile number or email address so we can identify your account without delay. All privacy-related enquiries are treated confidentially and handled separately from general support queries.

We aim to respond to all data rights requests within 48 hours of receipt and to fulfil the request within a reasonable period, depending on its complexity. If we need additional time or information from you, we will let you know promptly.